Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how a person can declare JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and employment when to claim

Customers should claim as soon as possible online via the Services Australia website.

To receive JSP a person must:

– be of certifying age for JSP
– meet Australian residence requirements for JSP
– be out of work, and
– searching for work and prepared to participate in activities that increase their possibilities of discovering a job, or
– not able to work, study or look for work due to medical condition, health problem or injury, or
– used or studying full time and are unable to carry out these due to a medical condition, health problem or injury and work or research study to go back to

If the client has indicated they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their earnings falls listed below the JSP earnings test cut-off

For instance, a self-employed DSP consumer is still working 30 hours each week, but their income has actually lowered. See Rates and Thresholds.

In all cases, check if the customer is eligible to have their DSP restored before looking at another payment. See Commencing or returning to work or employment self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they end up being certified they should offer their checking account balances, proof of earnings and employment separation details.

Customers can begin an early claim online. They will be able to complete Your personal details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer concerns to respond to in the online claim.

Customers can not complete Review and employment Confirm, Next actions or send the claim online till within 2 week of being eligible for JSP. They will get a reminder notice 2 week before the eligibility date.

A detained individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified but not payable when they declare.

Customers transferring from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers need to a myGov account and link their Centrelink online account to it.

Once the consumer has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– check in to myGov and gain access to their connected Centrelink online account
– guarantee their personal information are correct. From the menu, pick the My information > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a minimized question set as part of their online claim if they are:

– presently in invoice of an earnings assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task is provided to the client on their Centrelink online account homepage up to 28 days prior to losing credentials for their present payment.

The job will enable the customer to carry out a structured claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed unable or unsuitable to finish an online claim or employment candidates. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote clients

If the client lives in a remote area and normally utilizes a representative, Remote Service Centre, or phone to do organization and is not able or inappropriate to complete an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group offers specialised remote service for identified remote consumers.

The consumer must have:

– the remote indicator showing on the Customer Overview, or
– a residential address in a remote place

To check the address is in a remote place:

– browse the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with candidate plans

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, employment a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a nominee is claiming on behalf of an individual, motivate the candidate to assist the individual claim JSP using the person’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some circumstances, it may not be sensible for a client to finish all Required tasks prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Moving to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia must determine if they have actually decreased their work potential customers by relocating to a new location.

If this is the case, the Service Officer should examine a possible MALEP work associated exclusion duration.

Unemployed due to a voluntary act or misconduct

If the client has actually willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have occurred.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is received to determine a non-compliance occasion has occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a recommendation to a Workforce Australia or other specialist company, will have an initial appointment scheduled throughout the Participation Interview. Attending this first provider consultation is called the task hunter’s RapidConnect requirement.

In many cases, conference RapidConnect requirements will determine the start date of the task applicant’s income support payment. Note: this undergoes job applicants meeting any waiting periods and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new task applicants to the Workforce Australia online employment service. This leaves out task hunters residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been getting an income support payment or allowance for employment 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately calculate this and apply the proper rate for qualified clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might present to customers during their online claim. Employer information, name and ABN, will exist to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to confirm the employer within the claim. If a client validates the employer, once on payment, STP pre-filled earnings will exist to the customer when they report. If the client does not validate the employer, when on payment, the STP employer might provide to the consumer once again when they report.